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If FE haven't taken their money off you, then check out of the many other internet-based distros around now. If you're UK-based, Volanic Tongue and Second Layer come especially recommended.
If they have, then you're within your rights to ask for a refund. If you receive no reply from FE via e-mail or fax, then have a word with your local Citizens Advice people.
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Snow on Easter Sunday - Jesus Christ in reverse.
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