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I think the problem for the BBC is that they're a publicly funded organisation that constantly has to justify the TV license. If they were a private company they'd be OK, able to say 'fine, don't watch us'. They don't have that luxury, so when 20,000 people complain they have to respond in fear of otherwise being seen as elitist and arrogant. Personally I support the license fee (largely for its funding of BBC news coverage - and anything involving Bill Oddie) but don't like the fact that a significant chunk of it is spent on the likes of Brand and Ross. Although I have an even bigger problem coming to terms with the huge sum the BBC spend on securing the rights to show the national lottery.
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