Is anyone on o2 (the phone company)?

07.14.2009, 03:24 PM

Did you have any bad experiences with their customer advisors?

Last month I've lost my phone, which is on a contract, and insured, so the same day I rang them up to block it. All fine, until I realised that I had never bothered changing the online password to access my monthly bill, so I rang them back to get a new one, which I then changed to something I could easily memorise. When I've checked the bill there were several calls made abroad totalling to £ 61.00 (I was lucky), and weren't made by myself.

I rang them again to explain, before going to the police to report it as lost, so that I could get a replacement handset, and asked them if it was possible for them to wipe the charges off my bill. Their advisor told me it was fine, and she would fill in a form, so I didn't have to worry about anything. This was on the 24th of June.

Today I got my paper bill through the post, and the call charges were still on it, after nearly 20 days. I rang them up again, and the person I've spoken to said that I was liable for them because they were made before the phone was reported to o2 as lost, which is fair enough, but still doesn't explain why the woman I've talked to on the 24th of June didn't notify me about it.

Eventually I got to explain everything again to one of their managers, who agreed I should have been told straight away that I was to pay for those calls, and brought down the bill by about 40 quid.

Anyway, dickheads.

Glice · 07.14.2009, 03:51 PM

I don't know if it's any solace, but I've heard nothing but bad things about their customer service. I've yet to have to deal with them, mercifully.

phoenix · 07.15.2009, 02:53 AM

mobile phones are from the devil.

!@#$%! · 07.15.2009, 03:06 AM

Quote:

Originally Posted by phoenix

mobile phones are from the devil.

and therefore fun

07.15.2009, 12:59 PM

Quote:

Originally Posted by phoenix

mobile phones are from the devil.

Ok. The devil yawns too.

07.14.2009, 03:24 PM	#1
sarramkrop Posts: n/a	Did you have any bad experiences with their customer advisors? Last month I've lost my phone, which is on a contract, and insured, so the same day I rang them up to block it. All fine, until I realised that I had never bothered changing the online password to access my monthly bill, so I rang them back to get a new one, which I then changed to something I could easily memorise. When I've checked the bill there were several calls made abroad totalling to £ 61.00 (I was lucky), and weren't made by myself. I rang them again to explain, before going to the police to report it as lost, so that I could get a replacement handset, and asked them if it was possible for them to wipe the charges off my bill. Their advisor told me it was fine, and she would fill in a form, so I didn't have to worry about anything. This was on the 24th of June. Today I got my paper bill through the post, and the call charges were still on it, after nearly 20 days. I rang them up again, and the person I've spoken to said that I was liable for them because they were made before the phone was reported to o2 as lost, which is fair enough, but still doesn't explain why the woman I've talked to on the 24th of June didn't notify me about it. Eventually I got to explain everything again to one of their managers, who agreed I should have been told straight away that I was to pay for those calls, and brought down the bill by about 40 quid. Anyway, dickheads.
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07.15.2009, 02:53 AM	#3
phoenix invito al cielo Join Date: Apr 2007 Location: the future where it's hot and dark Posts: 5,926	mobile phones are from the devil. __________________ tiny and lost.
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